Return Policy
Introduction
At rktraders, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items under the conditions outlined below. Please read our return policy carefully to understand the terms and procedures for returning products.
At rktraders, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items under the conditions outlined below. Please read our return policy carefully to understand the terms and procedures for returning products.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
To qualify for a return, the following conditions must be met:
- Return Period: Items must be returned within 30 days of the purchase date.
- Condition: Items must be in their original, unused, and unwashed condition, with all tags and labels attached.
- Packaging: Items must be returned in their original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain products are not eligible for return, including:
Certain products are not eligible for return, including:
- Final Sale Items: Clearance or final sale items cannot be returned.
- Personalized Products: Custom or personalized items are non-returnable.
- Intimate Apparel: For hygiene reasons, underwear and swimwear are not eligible for return unless they are defective or damaged.
- Gift Cards: These are non-refundable and cannot be exchanged for cash.
Return Process
Step-by-Step Instructions
Step-by-Step Instructions
- Contact Customer Service: Email us at support@rktrader.co with your order number and details about the item you wish to return. Please wait for our confirmation before sending the item back.
- Prepare Your Return: Pack the item securely in its original packaging. Include the receipt or proof of purchase inside the package.
- Ship the Item: Send the package to the return address provided by our customer service team. You are responsible for the shipping costs associated with returning the item unless the return is due to our error.
Return Address
We will provide the specific return address upon your request. Please contact our customer service team at support@rktrader.co for this information.
We will provide the specific return address upon your request. Please contact our customer service team at support@rktrader.co for this information.
Refunds
Refund Processing
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within 10 business days.
Refund Processing
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within 10 business days.
Refund Amount
Refunds will be issued for the purchase price of the item and do not include shipping costs unless the return is due to our error.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Refunds will be issued for the purchase price of the item and do not include shipping costs unless the return is due to our error.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check Your Account: Verify your bank or credit card statement.
- Contact Your Bank: There may be a delay in processing.
- Contact Us: If you still have not received your refund, please reach out to us at support@rktrader.co
Exchanges
Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at support@rktrader.co with your order details and a description of the issue.
Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at support@rktrader.co with your order details and a description of the issue.
Size or Color Exchanges
For size or color exchanges, please return the original item following our return process and place a new order for the desired size or color.
For size or color exchanges, please return the original item following our return process and place a new order for the desired size or color.
Return Shipping Costs
Customer Responsibility
You are responsible for paying the shipping costs for returning your item unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
Customer Responsibility
You are responsible for paying the shipping costs for returning your item unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
Non-Refundable Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund unless the return is due to our error.
Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund unless the return is due to our error.
Contact Us
For any questions or concerns regarding our return policy, please contact our customer service team:
Email: support@rktrader.co
Phone: +91 8889346481
Address: 34-A Suvidhi Nagar Chhota Bangarda Indore, 452001
For any questions or concerns regarding our return policy, please contact our customer service team:
Email: support@rktrader.co
Phone: +91 8889346481
Address: 34-A Suvidhi Nagar Chhota Bangarda Indore, 452001