Cancellation Policy
Overview
At rktraders, we understand that sometimes plans change, and you may need to cancel an order. This Cancellation Policy outlines the terms and conditions for canceling orders, including eligibility criteria and the steps to follow.
At rktraders, we understand that sometimes plans change, and you may need to cancel an order. This Cancellation Policy outlines the terms and conditions for canceling orders, including eligibility criteria and the steps to follow.
Order Cancellation Conditions
Timing
Timing
- Before Shipment: You can cancel your order without any charges if the request is made before the order is processed and shipped.
- After Shipment: Once an order has been shipped, it cannot be canceled. However, you may still return the item in accordance with our Return Policy.
Exceptions
- Personalized or Custom Orders: Orders for customized or personalized items cannot be canceled once they are in production.
- Final Sale Items: Orders for items marked as “Final Sale” cannot be canceled or returned.
How to Cancel Your Order
Step-by-Step Instructions
Step-by-Step Instructions
- Contact Us Promptly: If you wish to cancel your order, contact our customer service team as soon as possible. You can reach us at support@rktrader.co or call us at [Your Contact Number]. Please provide your order number and the reason for cancellation.
- Confirmation of Cancellation: Our team will verify the status of your order. If the order has not been processed or shipped, we will confirm the cancellation and process a full refund to your original method of payment.
- Shipped Orders: If your order has already been shipped, we will guide you through the return process after you receive the item. Please refer to our Return Policy for more details.
Refunds for Canceled Orders
Processing Time
Refunds for canceled orders are typically processed within 7-10 business days after the cancellation is confirmed. The refund will be issued to the original payment method used during the purchase.
Refund Amount
Processing Time
Refunds for canceled orders are typically processed within 7-10 business days after the cancellation is confirmed. The refund will be issued to the original payment method used during the purchase.
Refund Amount
- Full Refund: Orders canceled before shipment will receive a full refund, including any shipping charges.
- Partial Refund: If the order has been shipped and is subsequently returned, the refund will exclude the original shipping charges and any return shipping costs, unless the cancellation is due to an error on our part.
Changes to Orders
Modifying Your Order
If you need to make changes to your order (e.g., updating the shipping address or adding/removing items), please contact us at support@rktrader.co as soon as possible. We will do our best to accommodate your request, provided the order has not yet been processed or shipped.
Out-of-Stock Items
If an item in your order is out of stock, we will notify you and provide options such as substituting the item, canceling the order, or waiting for the item to be restocked. If we cannot fulfill your order due to stock issues, a full refund will be issued for the unavailable item(s).
Modifying Your Order
If you need to make changes to your order (e.g., updating the shipping address or adding/removing items), please contact us at support@rktrader.co as soon as possible. We will do our best to accommodate your request, provided the order has not yet been processed or shipped.
Out-of-Stock Items
If an item in your order is out of stock, we will notify you and provide options such as substituting the item, canceling the order, or waiting for the item to be restocked. If we cannot fulfill your order due to stock issues, a full refund will be issued for the unavailable item(s).
Contact Us
For any questions or concerns regarding our cancellation policy, please contact our customer service team:
Email: support@rktrader.co
Phone: +91 8889346481
Address: 34-A Suvidhi Nagar Chhota Bangarda Indore, 452001
For any questions or concerns regarding our cancellation policy, please contact our customer service team:
Email: support@rktrader.co
Phone: +91 8889346481
Address: 34-A Suvidhi Nagar Chhota Bangarda Indore, 452001