RefunPolicy
Overview
At rktraders, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and obligations when returning items.
At rktraders, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and obligations when returning items.
Returns
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Time Frame: The item must be returned within 30 days from the date of purchase.
- Condition: The item must be unused, unwashed, and in the same condition as when you received it. It must also be in its original packaging with all tags attached.
- Proof of Purchase: A valid receipt or proof of purchase is required.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
Certain items cannot be returned, including but not limited to:
- Gift cards
- Clearance or final sale items
- Custom or personalized products
- Underwear and swimwear (for hygiene reasons)
Return Process
To initiate a return, please follow these steps:
To initiate a return, please follow these steps:
- Contact Us: Email us at support@rktrader.co with your order number and details about the product you wish to return. We will respond with instructions on how to proceed.
- Package the Item: Ensure the item is securely packed to prevent damage during shipping.
- Ship the Item: Send the item to the address provided by our customer service team. You are responsible for the shipping costs associated with returning the item unless the return is due to our error (e.g., wrong item sent or defective product).
Refunds
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as there may be a processing delay.
- If you’ve done all of this and still have not received your refund, please contact us at support@rktrader.co
Exchanges
Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@rktrader.co with your order number and details about the product. We will provide instructions for the exchange process.
Size or Color Exchanges
For size or color exchanges, please return the original item following the return process and place a new order for the desired size or color.
Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@rktrader.co with your order number and details about the product. We will provide instructions for the exchange process.
Size or Color Exchanges
For size or color exchanges, please return the original item following the return process and place a new order for the desired size or color.
Shipping Costs
Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error. Shipping costs are non-refundable.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error. Shipping costs are non-refundable.
Exchange Shipping
For exchanges due to defects or damages, we will cover the shipping costs for sending the replacement item to you. For size or color exchanges, standard shipping charges apply.
For exchanges due to defects or damages, we will cover the shipping costs for sending the replacement item to you. For size or color exchanges, standard shipping charges apply.
Contact Us
If you have any questions about our refund policy, please contact us at:
Email: support@rktrader.co
Phone: +91 8889346481
Address: 34-A Suvidhi Nagar Chhota Bangarda Indore, 452001
If you have any questions about our refund policy, please contact us at:
Email: support@rktrader.co
Phone: +91 8889346481
Address: 34-A Suvidhi Nagar Chhota Bangarda Indore, 452001