{"id":3913,"date":"2023-11-24T16:17:07","date_gmt":"2023-11-24T10:47:07","guid":{"rendered":"https:\/\/rktrader.co\/?page_id=3913"},"modified":"2025-06-19T14:38:52","modified_gmt":"2025-06-19T09:08:52","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/rktrader.co\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3913\" class=\"elementor elementor-3913\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adf403e e-flex e-con-boxed e-con e-parent\" data-id=\"adf403e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18b953d elementor-widget elementor-widget-text-editor\" data-id=\"18b953d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"p-rich_text_section\"><strong>RefunPolicy<\/strong><\/div><div>\u00a0<\/div><div class=\"p-rich_text_section\"><strong>Overview<\/strong><br \/>At rktraders, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and obligations when returning items.<\/div><div class=\"p-rich_text_section\"><strong>Returns<\/strong><br \/>Eligibility for Returns<br \/>To be eligible for a return, your item must meet the following conditions:<\/div><ul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\"><li data-stringify-indent=\"0\" data-stringify-border=\"0\"><b data-stringify-type=\"bold\">Time Frame:<\/b>\u00a0The item must be returned within 30 days from the date of purchase.<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\"><b data-stringify-type=\"bold\">Condition:<\/b>\u00a0The item must be unused, unwashed, and in the same condition as when you received it. It must also be in its original packaging with all tags attached.<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\"><b data-stringify-type=\"bold\">Proof of Purchase:<\/b>\u00a0A valid receipt or proof of purchase is required.<\/li><\/ul><div class=\"p-rich_text_section\">Non-Returnable Items<br \/>Certain items cannot be returned, including but not limited to:<\/div><ul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\" data-border=\"0\"><li data-stringify-indent=\"0\" data-stringify-border=\"0\">Gift cards<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\">Clearance or final sale items<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\">Custom or personalized products<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\">Underwear and swimwear (for hygiene reasons)<\/li><\/ul><div class=\"p-rich_text_section\"><strong>Return Process<\/strong><br \/>To initiate a return, please follow these steps:<\/div><ol class=\"p-rich_text_list p-rich_text_list__ordered\" data-stringify-type=\"ordered-list\" data-indent=\"0\" data-border=\"0\"><li data-stringify-indent=\"0\" data-stringify-border=\"0\"><b data-stringify-type=\"bold\">Contact Us:<\/b> Email us at <a href=\"https:\/\/rktrader.co\/?page_id=3&amp;preview=true#\">support@rktrader.co<\/a>\u00a0with your order number and details about the product you wish to return. We will respond with instructions on how to proceed.<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\"><b data-stringify-type=\"bold\">Package the Item:<\/b>\u00a0Ensure the item is securely packed to prevent damage during shipping.<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\"><b data-stringify-type=\"bold\">Ship the Item:<\/b>\u00a0Send the item to the address provided by our customer service team. You are responsible for the shipping costs associated with returning the item unless the return is due to our error (e.g., wrong item sent or defective product).<\/li><\/ol><div class=\"p-rich_text_section\"><strong>Refunds<\/strong><br \/>Processing Refunds<br \/>Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.<br \/>Late or Missing Refunds<br \/>If you haven\u2019t received your refund after 10 business days:<\/div><ol class=\"p-rich_text_list p-rich_text_list__ordered\" data-stringify-type=\"ordered-list\" data-indent=\"0\" data-border=\"0\"><li data-stringify-indent=\"0\" data-stringify-border=\"0\">Check your bank account or credit card statement.<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\">Contact your bank or credit card company, as there may be a processing delay.<\/li><li data-stringify-indent=\"0\" data-stringify-border=\"0\">If you\u2019ve done all of this and still have not received your refund, please contact us at <a href=\"https:\/\/rktrader.co\/?page_id=3&amp;preview=true#\">support@rktrader.co<\/a><\/li><\/ol><div class=\"p-rich_text_section\"><strong>Exchanges<\/strong><br \/>Eligibility for Exchanges<br \/>We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at <a href=\"https:\/\/rktrader.co\/?page_id=3&amp;preview=true#\">support@rktrader.co<\/a>\u00a0with your order number and details about the product. We will provide instructions for the exchange process.<br \/>Size or Color Exchanges<br \/>For size or color exchanges, please return the original item following the return process and place a new order for the desired size or color.<\/div><div class=\"p-rich_text_section\"><strong>Shipping Costs<\/strong><br \/>Return Shipping<br \/>You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error. Shipping costs are non-refundable.<\/div><div class=\"p-rich_text_section\"><strong>Exchange Shipping<\/strong><br \/>For exchanges due to defects or damages, we will cover the shipping costs for sending the replacement item to you. For size or color exchanges, standard shipping charges apply.<\/div><div class=\"p-rich_text_section\"><strong>Contact Us<\/strong><br \/>If you have any questions about our refund policy, please contact us at:<br \/><b data-stringify-type=\"bold\">Email:<\/b> <a href=\"https:\/\/rktrader.co\/?page_id=3&amp;preview=true#\">support@rktrader.co<\/a><br \/><b data-stringify-type=\"bold\">Phone: <\/b>+91 8889346481<br \/><b data-stringify-type=\"bold\">Address:<\/b> Ramchandra Nagar Chorea, Sankhla Colony, Indore Pincode 452005<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RefunPolicy\u00a0OverviewAt rktraders, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and obligations when returning items.ReturnsEligibility for ReturnsTo be eligible for a return, your item must meet the following conditions: Time Frame:\u00a0The item must [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3913","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/rktrader.co\/index.php\/wp-json\/wp\/v2\/pages\/3913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rktrader.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rktrader.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rktrader.co\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rktrader.co\/index.php\/wp-json\/wp\/v2\/comments?post=3913"}],"version-history":[{"count":13,"href":"https:\/\/rktrader.co\/index.php\/wp-json\/wp\/v2\/pages\/3913\/revisions"}],"predecessor-version":[{"id":8498,"href":"https:\/\/rktrader.co\/index.php\/wp-json\/wp\/v2\/pages\/3913\/revisions\/8498"}],"wp:attachment":[{"href":"https:\/\/rktrader.co\/index.php\/wp-json\/wp\/v2\/media?parent=3913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}